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“Dashboards” is one of the main “Centers” which you can see at the top of your screen. Since these “Centers” are controlled by permissions, you may not be able to see this particular “Center” from all profiles. If you are missing one of these options, please contact your office administrator.
The Dashboards Center contains a visual representation of the data you’ve entered into Smart Service Cloud. While these representations aren’t our reporting feature, they provide graphical representations of the same data. You can always take screenshots of these charts and insert them into presentations.
The Dashboards Center gives you visibility to many different metrics which are described below.
Near the top of your screen you will see a tabs for filtering and viewing options. We will cover each one individually.
Date Filters provides you with a list of different time frames. You can also use the calendar on the left to view specific dates.
You can delete any applied filter by clicking on the "X'.
Insights is the default view that you see when you open Dashboards.
Data allows you to view each metric item in detail.
Map shows you the location where each metric item has occurred. You can click on each map pin for further details.
Customize allows you to change the type, the order, the size and the visibility of each chart, as well as giving you the option to reset them to their default.
Each chart has 3 dots on the top-right. By clicking on them you have additional options for showing data, changing the size of the graphic, and some additional filter options.
Since the options for each graphic will be different, the particular graphic you’re looking at may have different options available.
Read this article to learn more about filtering in Smart Service Cloud