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The Help Center is one of the main “Centers” that you can see at the top of your screen. Since these “Centers” are controlled by permissions, you may not be able to see this particular “Center” from all profiles. If you are missing one of these options, please contact your office administrator.
Smart Service Cloud provides you and your team with a comprehensive library of training videos that can be viewed here.
This is a link to the Smart Service Cloud Knowledgebase that you are currently viewing.
You can reach our support team by clicking on the plus symbol at the bottom right-hand corner of the screen. This will email our team and have the next available agent reach out to you at the contact information you provide.
Contact our award-winning Smart Service Cloud support team Monday through Friday, 8:30 AM to 5:30 PM Eastern Standard Time (excluding certain holidays)!
If you send us a support request outside of business hours, we’ll get to you first thing the next business day.
You can submit help requests to our support team directly from this “Support Requests” screen. Please provide some details about your issue.
Smart Service Cloud will occasionally request access to your location for you and other users on the devices where you use Smart Service Cloud.
When you give Smart Service Cloud access to your location, that data is stored in several places including the time cards screen and the appointments.
We also have this GPS locator (shown on the left) built into the program which tracks your current GPS location.
To use this feature, just click on “Show Map”.
